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Support Article

Data is deleted when notes are added using Pega advanced link

SA-10857

Summary



When a user attaches a note using the Pega advanced link, the data for the case is getting refreshed from the database.
 This is causing data to get dropped since it is not saved after having been entered.


Error Messages



Not Applicable.

Steps to Reproduce

  1. In a work object add some values and refresh so that data gets submitted in the clipboard.
  2. Click Attach note advanced link.
  3. Add some note in the modal window and click Ok to submit.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. In the pzSaveNote activity, the InsHandle parameter is set but not the PageName parameter, so it is trying to reopen the work object assuming it is not in work object context.

Resolution



This issue is resolved by HFix-22523.
Suggest Edit

Published June 30, 2015 - Updated October 8, 2020

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