Support Article

Data-EmailAccount instance not found

SA-28548

Summary



While starting the email listener in System Management Application (SMA),  user is getting an error and listener is not starting.

Error Messages



(tener.ListenerStateManagerImpl) ERROR   - Unexpected exception. com.pega.pegarules.pub.PRException: Data-EmailAccount instance not found 

Steps to Reproduce


 

  1. Select the Email Listener.
  2. Click Start.


Root Cause



Incorrect Class Group was mapped to the Email Account.

Resolution



Associate Email Account with the correct Glass Group.

Published September 28, 2016 - Updated October 13, 2016

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.