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Support Article

Data-EmailAccount instance not found

SA-28548

Summary



While starting the email listener in System Management Application (SMA),  user is getting an error and listener is not starting.

Error Messages



(tener.ListenerStateManagerImpl) ERROR   - Unexpected exception. com.pega.pegarules.pub.PRException: Data-EmailAccount instance not found 

Steps to Reproduce


 

  1. Select the Email Listener.
  2. Click Start.


Root Cause



Incorrect Class Group was mapped to the Email Account.

Resolution



Associate Email Account with the correct Glass Group.

Published October 13, 2016 - Updated October 8, 2020

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