Support Article
Data-EmailAccount instance not found
Summary
While starting the email listener in System Management Application (SMA), user is getting an error and listener is not starting.Error Messages
(tener.ListenerStateManagerImpl) ERROR - Unexpected exception. com.pega.pegarules.pub.PRException: Data-EmailAccount instance not found Steps to Reproduce
- Select the Email Listener.
- Click Start.
Root Cause
Incorrect Class Group was mapped to the Email Account.Resolution
Associate Email Account with the correct Glass Group.
Published October 13, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.