Support Article

Data-EmailAccount instance not found



While starting the email listener in System Management Application (SMA),  user is getting an error and listener is not starting.

Error Messages

(tener.ListenerStateManagerImpl) ERROR   - Unexpected exception. Data-EmailAccount instance not found 

Steps to Reproduce


  1. Select the Email Listener.
  2. Click Start.

Root Cause

Incorrect Class Group was mapped to the Email Account.


Associate Email Account with the correct Glass Group.

Published September 28, 2016 - Updated October 13, 2016

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