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Data Masking does not work for Chat Transcript post update



Data Masking does not work for Chat Transcript containing 16 or more digits post updating Pega 7.3 to Pega 7.4.

Error Messages

Not Applicable

Steps to Reproduce

  1. Update Pega 7.3 to Pega 7.4
  2. Add data mask for Chat transcript
  3. Send the Chat transcript to a customer with the masked content. The masked data is visible

Root Cause

A defect in Pegasystems’ code or rules. In the GetAllChatMasks activity, the 'Chat – transcripts' label was updated to 'Chat – transcript' since the label was passed to report definition to fetch the data to be masked for the chat transcripts. Earlier, the GetAllChatMasks report definition did not fetch the records to be masked for the chat-transcripts. The size of the Validationregex property was increased from 256 to 1024. This property belonged to the PEGACS-DATA-FIELDMASK class.


Apply HFix-47062.


Published March 29, 2019 - Updated December 2, 2021

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