Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Data Masking does not work for Chat Transcript post update

SA-64728

Summary



Data Masking does not work for Chat Transcript containing 16 or more digits post updating Pega 7.3 to Pega 7.4.

Error Messages



Not Applicable


Steps to Reproduce

  1. Update Pega 7.3 to Pega 7.4
  2. Add data mask for Chat transcript
  3. Send the Chat transcript to a customer with the masked content. The masked data is visible


Root Cause



A defect in Pegasystems’ code or rules. In the GetAllChatMasks activity, the 'Chat – transcripts' label was updated to 'Chat – transcript' since the label was passed to report definition to fetch the data to be masked for the chat transcripts. Earlier, the GetAllChatMasks report definition did not fetch the records to be masked for the chat-transcripts. The size of the Validationregex property was increased from 256 to 1024. This property belonged to the PEGACS-DATA-FIELDMASK class.

Resolution



Apply HFix-47062.

 

Published March 29, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us