Support Article
Data page D_ManagerWorkGroups gets stuck in an infinite loop
SA-12916
Summary
The data page D_ManagerWorkGroups occasionally gets stuck in an infinite loop.
Error Messages
Requestor running for over 31 min executing PYGETMANAGERWORKGROUPS, exceeds threshold 10 min
Steps to Reproduce
Reference data page D_ManagerWorkGroups.Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules. The data page D_ManagerWorkGroups calls a load activity which in turn uses the name of the D_ManagerWorkGroups data page to run a report definition and then to run a Java step on the D_ManagerWorkGroups data page. As a result, occasionally the code goes into an infinite loop as the D_ManagerWorkGroups data page calls the activity which references the D_ManagerWorkGroups data page which in turn invokes the activity.
Resolution
This issue is resolved by HFix-23125.
Published August 31, 2015 - Updated October 8, 2020
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