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Support Article

Data page D_ManagerWorkGroups gets stuck in an infinite loop

SA-12916

Summary



The data page D_ManagerWorkGroups occasionally gets stuck in an infinite loop.

Error Messages



Requestor running for over 31 min executing PYGETMANAGERWORKGROUPS, exceeds threshold 10 min

Steps to Reproduce

Reference data page D_ManagerWorkGroups.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. The data page D_ManagerWorkGroups calls a load activity which in turn uses the name of the D_ManagerWorkGroups data page to run a report definition and then to run a Java step on the D_ManagerWorkGroups data page. As a result, occasionally the code goes into an infinite loop as the D_ManagerWorkGroups data page calls the activity which references the D_ManagerWorkGroups data page which in turn invokes the activity.

Resolution



This issue is resolved by HFix-23125.

 

Published August 31, 2015 - Updated October 8, 2020

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