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Support Article

Data page reload exceeded the frequency threshold



User is getting PEGA0053 alert: Data page reload exceeded the frequency threshold very frequently in PegaAlerts log.

Data page D_pyMyCTICredentials reloaded 255 times per minute.

Error Messages

Not Applicable

Steps to Reproduce

1. Launch Interaction portal.
2. Log into CTI phone.
3. Create multiple interactions.

Root Cause

A defect in Pegasystems’ code or rules:

It is observed that the 'Refresh strategy' under Load Management tab for data page D_pyMyCTICredentials is to 'Reload once per interaction'.

This refresh strategy may not be necessary for the D_pyMyCTICredentials data page.


Perform the following local-change:

Save the D_pyMyCTICredentials data page into the application rulesets and modify the refresh strategy by clearing the 'Reload once per interaction' option.

Published March 20, 2018 - Updated October 8, 2020

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