Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Data is wiped when switching to Cancel option



On launching a service case, and performing a local action, if there is a specific error on screen, and at that moment, if the user tries to switch flow action, for example CACancel, then the work object is reloaded and all the data set using a DT, that was present on clipboard is wiped out. 

Error Messages

Not applicable

Steps to Reproduce

1. Log into environment. 
2. Click New > Demo Pop. And then click Accept. 
3. Click AddTask button and select AddressChange
4. Type anything in Address Line2 to trigger validation error. 
5. From Other action now select 'Cancel this work'.

Root Cause

An issue in the custom application code or rules

Whenever there is error on screen and if user is set any data on clipboard using a DT,  which called from flowaction, example Address Change configured as part of Pre-processing ) is called.

Then that data set is lost when we launch other flowaction, example CACancel.

This is happening because of When condition in "Step 1" of ProcessAction activity is becoming true and the work object is reloaded again.


Perform the following local-change:

Save (obj-save) the data set using data transform by calling a activity in pre-processing section of FlowAction.

This way user data will not be lost when user launches alternate flowaction when there is error on screen.


Published January 16, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us