Support Article

Database connection close is not happenning



When user connects to an external DB, the session that is created at DB is not getting closed by Pega.

Only the sessions become inactive sometimes and sometimes the session is active more than three hours.

Error Messages

Not applicable

Steps to Reproduce

Hit the external DB and see the session that is created is not getting closed by Pega and the session or connection still remains the same.

Root Cause

A defect or configuration issue in the operating environment.

The external DB instance which user configured as with JDBC URL as connection type which is leading user to a performance issue as there is no connection pool each time user connects to DB the connection object is never deleted until the session get deleted by DB server.


For better performance user must connect to connection pool by using JNDI or 'use with preferences' option to connect to DB.


Published December 20, 2016 - Updated January 2, 2017

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