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Support Article

Database exceptions occur on opening an article



Database exceptions occur on opening an article in multiple sessions on the Interaction portal during Load Testing.


Error Messages

Unable to close interaction / pyCommitError: A commit cannot be performed because a deferred save of instance PEGAFW-KM-DATA-ARTICLEVIEWS 11!2020 failed: code: SQLState: Message


Steps to Reproduce

Open an article in multiple sessions on the Interaction portal during Load Testing.


Root Cause

A defect in Pegasystems’ code or rules results in artifacts for functionality such as counting article views, being accessed by multiple requestors simultaneously on the Interaction portal.



Apply HFix-69375.

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Published December 2, 2021

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