Support Article
Database exceptions occur on opening an article
Summary
Database exceptions occur on opening an article in multiple sessions on the Interaction portal during Load Testing.
Error Messages
Unable to close interaction / pyCommitError: A commit cannot be performed because a deferred save of instance PEGAFW-KM-DATA-ARTICLEVIEWS 11!2020 failed: code: SQLState: Message
Steps to Reproduce
Open an article in multiple sessions on the Interaction portal during Load Testing.
Root Cause
A defect in Pegasystems’ code or rules results in artifacts for functionality such as counting article views, being accessed by multiple requestors simultaneously on the Interaction portal.
Resolution
Apply HFix-69375.
Published December 2, 2021
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