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Support Article

Database exceptions occur on opening an article

KCP-874

Summary

Database exceptions occur on opening an article in multiple sessions on the Interaction portal during Load Testing.

 

Error Messages

Unable to close interaction / pyCommitError: A commit cannot be performed because a deferred save of instance PEGAFW-KM-DATA-ARTICLEVIEWS 11!2020 failed: code: SQLState: Message

 

Steps to Reproduce

Open an article in multiple sessions on the Interaction portal during Load Testing.

 

Root Cause

A defect in Pegasystems’ code or rules results in artifacts for functionality such as counting article views, being accessed by multiple requestors simultaneously on the Interaction portal.

 

Resolution

Apply HFix-69375.

Suggest Edit

Published December 2, 2021

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