Support Article

D_AttachmentList always returns an empty list

SA-30021

Summary



The Out-of-the-box (OOTB) datapage D_AttachmentList defined in PegaCLMFS:07-21-01 has as source the activity pyGetAllAttachments that seems to be a post load processing activity instead of the report definition pyGetAllAttachments.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a case with attachments.
  2. Run the data page.
  3. Look at the attachments list.


Root Cause



A defect in Pegasystems’ code or rules: where the page is not configured correctly.

Resolution



Perform the following local-change: 

Override the OOTB data page and used as source the report definition pyGetAllAttachments.

​The activity pyGetAllAttachments is run as a post activity.

Published November 4, 2016 - Updated November 23, 2016

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