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Support Article

Decimals are rounded when incoming mail creates message case



User sends a message that creates an Investigation case. When the incoming message creates a message case, the decimal value in the amount is rounded off. 

For example, 

100.999/KWD is rounded off to 101.00/KWD.

Error Messages

Not Applicable

Steps to Reproduce

  1. Send any message that creates an Investigation case.
  2. Set the Currency to KWD.
  3. Set the Amount such that it has three decimal points.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-59107.
Suggest Edit

Published January 14, 2020 - Updated December 2, 2021

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