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Support Article

Default to assignee smart prompt always display Operator Records

SA-34374

Summary



In the operator availability screen, based on the Assignee Type (in the Finding a Substitute assignee), Default to Assignee smart prompt should display the corresponding values.

That is, if Workbasket selected, it should display the workbaskets in the smart prompt list. If user selects Operator, it should display list of operators.

But the system is displaying always Operators irrespective of Assignee Type.


Error Messages



Not Applicable


Steps to Reproduce



1. Click the Profile Tab.
2. Click the Availability button.
3. Change the Assignee type from operator to work basket if it has value operator otherwise vice versa.
4. Check the Default to Assignee smart prompt, It is still showing the Operator records instead of Work basket records.


Root Cause



Issue is with Default to assignee auto complete Document Object Model (DOM) element.

Whenever the Assignee type is changed, the DOM is not refreshed and still points the auto complete options of initially loaded property.


Resolution



Apply HFix-32585.

Published March 15, 2017 - Updated October 8, 2020

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