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Defer commit issue occurs while using Create Case smart shape

SA-90819

Summary

Defer commit issue occurs while using the Create Case smart shape after a Persist case. A temporary case persists during the case processing. A Parallel case type is created using the Create Case smart shape. However, rollback happens instead of commit while saving the actual case and the parallel case is not created.


Error Messages



java.lang.RuntimeException: pub.PRRuntimeException: Encountered database exception when committing operation <insert instance XYZ not only if new> 
at(DatabaseImpl.java:2158) ~[prprivate.jar:?] 

Caused by: pub.clipboard.WrongModeException: WrongMode pyWorkPage.ABC Page List data.internal.clipboard.ClipboardPropertyImpl.getStringValue()  
String 

  

Steps to Reproduce



1. Create a temporary case
2. Persist the temporary case during a case processing
3. Create a parallel case using the Create Case smart shape


Root Cause



An issue in the custom application code or rules. A screen displays to capture the data where a dropdown is configured for one of the fields before a parallel case is created using the Create Case smart shape. The Clipboard page value is passed as '.ABC' (PageList property) for the dropdown. A Page type property must be passed as a value for the Clipboard page. The issue is not with the Create Case smart shape. The issue is due to the incorrect dropdown configuration.

Resolution



Perform the following local-change: 
  1. Create a property of type Page
  2. Pass the property as a value for the Clipboard page through the dropdown 




 

Published October 17, 2019 - Updated December 2, 2021

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