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Support Article

Design Tab not rendering for harness rules

SA-4101

Summary



The design tab is not rendering correctly for harness rules (the tab is shown, but is completely empty)

Error Messages



None


Steps to Reproduce



Open a Harness


Root Cause



The root cause of this problem is software use/operation error which caused an instance of RULE-FILE-TEXT WEBWB PZHARNESSRULEFORMUTILS to be mistakenly deleted. A user most likely omitted the trailing underscore in:


DELETE FROM PR4_RULE_FILE WHERE pzInsKey LIKE 'RULE-FILE-TEXT WEBWB PZHARNESS_%'

when attempting to use the above command to clear cache tables.

Resolution



This issue is resolved through re-importing the rule from an available Pega-UIDesign ruleset.

 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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