Support Article

Designer Studio is not rendered properly

SA-13455

Summary



User recently upgraded from PRPC 5.5 to Pega 7.1.5. After the upgrade users are facing issues while logging into Designer Studio. This Production region has Single Sign On enabled and while trying to login into the Designer Studio is not getting rendered properly.


Error Messages




Steps to Reproduce



 Log into Designer Studio.


Root Cause



A defect or configuration issue in the operating environment. Direct login to this environment using Pega authentication works fine as expected. From the Fiddler trace, it appears that some of the URLs are blocked at the Single-sign-on level.

Resolution



Make the following changes to the operating environment: 

At Single Sign On level certain URLs are blocked because of certain characters in the URL. Allowing or unblocking those characters as part of the URL resolved the problem.

 

Published September 3, 2015 - Updated October 8, 2020


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