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Support Article

Designer Studio is unresponsive with PM 7.22



User can login to the designer studio, but after login, the designer studio does not respond.

User has been trying many different methods, restarting, different browsers or VMs, none of them works.

Error Messages

2017-06-09 16:06:02,168 [fault (self-tuning)'] [TABTHREAD6] [ ] [ PegaMarketing:07.22] ( internal.mgmt.Executable) ERROR | - Exception
com.pega.decision.vbd.VBDException: VBD service is not running
at com.pegarules.generated.pzGetVBDService_071027__CN_dqku9CyurwkDKwXXSw.pzGetVBDService07_10_27(
at com.pegarules.generated.pzGetVBDService_071027__CN_dqku9CyurwkDKwXXSw.invoke(
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(

Steps to Reproduce

Log into Pega application and check if Designer Studio responds.

Root Cause

A defect or configuration issue in the operating environment:

Visual Business Director (VBD) service was disabled and when any of the marketing user logs in the query was executed against the VBD and this was failing to execute and there was a performance overhead for such users


Perform the following local-change:

Add one node to VBD cluster to resolve the issue.

Published August 22, 2017 - Updated December 2, 2021

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