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Support Article

Difference in behavior between browser and Hybrid client on IOS



In a custom hybrid mobile client, users are incorrectly allowed to select form fields while the section is loading. This causes the keyboard to pop-up and drops down incorrectly.

Error Messages

No error message is displayed.  The iPad keyboard comes up and drops-down automatically.

Steps to Reproduce

Load harness in hybrid client with significant content.

Root Cause

A defect in Pegasystems’ code or rules: If a harness loads in the hybrid client with a lot of data (in this case huge drop-down tables), it is possible to get the cursor in a text field before some sections load. If those sections call a ReloadSection (pulse and attachment gadget do this), then it will take focus away from the text input, and this hides the keyboard and fires validation incorrectly.


Perform the following local-change: 

Move the sections causing reload to a collapsible layout so that it does not load right away.
Suggest Edit

Published October 1, 2015 - Updated December 2, 2021

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