Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Difference in behavior between browser and Hybrid client on IOS

SA-14526

Summary



In a custom hybrid mobile client, users are incorrectly allowed to select form fields while the section is loading. This causes the keyboard to pop-up and drops down incorrectly.


Error Messages



No error message is displayed.  The iPad keyboard comes up and drops-down automatically.


Steps to Reproduce



Load harness in hybrid client with significant content.


Root Cause



A defect in Pegasystems’ code or rules: If a harness loads in the hybrid client with a lot of data (in this case huge drop-down tables), it is possible to get the cursor in a text field before some sections load. If those sections call a ReloadSection (pulse and attachment gadget do this), then it will take focus away from the text input, and this hides the keyboard and fires validation incorrectly.

Resolution




Perform the following local-change: 

Move the sections causing reload to a collapsible layout so that it does not load right away.
Suggest Edit

Published October 1, 2015 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us