Support Article

Difficult to highlight or select text in IE



Using the mouse in an Internet Explorer browser, it is difficult to select words or lines of text to copy with Pega Customer Service for Healthcare (CSHC)

Error Messages

No error messages on the UI, but checking the browser console one can see:

Unable to get property '0' of undefined or null reference
File : cticalltimer.js

Steps to Reproduce

1. Login to CSHC 7.1.4 application.
2. Launch the interaction portal.
3. Launch any interaction.
4. Try to copy any text from anywhere on the interaction.

Root Cause

Issue was caused due to the customization of CPMCallTimer section. This application was referring to an old CTICallTimer.js instead of the new CPMCtiCallTimer.js

This earlier version of code was throwing JS errors.


Update the CPMCallTimer section to use the latest CPMCtiCallTimer.js.

​This addresses the JS errors which prevented the text highlighting.

Published May 1, 2017 - Updated June 5, 2017

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