Support Article

D_Interaction: Required parameters InteractionId cannot be blank

SA-38948

Summary



The user is getting below error in the log files and on the clipboard.

Unable to load data page D_Interaction. Required parameters : InteractionId. cannot be blank


Error Messages



Unable to load data page D_Interaction. Required parameters : InteractionId. cannot be blank


Steps to Reproduce

  1. Launch Interaction Portal.
  2. Create cover case(e.g. General Customer case)
  3. Close the C- case using X icon
  4. Open the same C- case from work list
  5. Now Other Action-->Add work drop down create child case.
  6. Open the clipboard.


Root Cause



A defect in Pegasystems’ code or rules

D_Interaction data page is getting blanked in the following places:

  1. Open any Service case from work list and close the 'x' icon on the tab
  2. When the demo pop is launched for any contact
  3. Switching from Interaction/service tab to home tab

Resolution



Apply HFix-33502 and HFix-34387

Published June 5, 2017 - Updated June 10, 2017


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