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Support Article

Directed web access assignments do not work



Directed Web Access (DWA) is configured to send external assignments to users. When a user clicks on the external assignment link in an email, a browser page with an error message is received. This does restricts a user to work on quick external assignments.

Error Messages

The task with label 'ASSIGNMENT52' and id 'Create External Assignment' could not be found in this flow

Steps to Reproduce

Click an external assignment link from an email to observe the issue.

Root Cause

The external operator (an operator record that *must* begin with the reserved keyword "external") did not have the correct access group assigned, granting it access to the appropriate flows and rules.


The operator was updated to correct this issue. Please refer PDN for further instructions for setting up DWA:

Published June 17, 2015 - Updated October 8, 2020

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