Support Article
Directed web access assignments do not work
SA-10621
Summary
Directed Web Access (DWA) is configured to send external assignments to users. When a user clicks on the external assignment link in an email, a browser page with an error message is received. This does restricts a user to work on quick external assignments.
Error Messages
The task with label 'ASSIGNMENT52' and id 'Create External Assignment' could not be found in this flow
Steps to Reproduce
Click an external assignment link from an email to observe the issue.
Root Cause
The external operator (an operator record that *must* begin with the reserved keyword "external") did not have the correct access group assigned, granting it access to the appropriate flows and rules.
Resolution
The operator was updated to correct this issue. Please refer PDN for further instructions for setting up DWA: http://pdn.pega.com/node/1096
Published June 17, 2015 - Updated October 8, 2020
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