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Support Article

Disabled checkbox getting wiped out on Saving the Case



Disabled checkbox selected value is getting wiped out on Saving the Case.

The property value is also changed in clipboard as on click of OOTB Save draft calls the reloadHarness.

Error Messages

Not Applicable.

Steps to Reproduce

1. Have a checkbox in the work obect screen which is checked, that is the value is true and its disabled.
2. Click on 'Save Draft'.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.
Logic for disabled checkboxes that do not submit the corresponding hidden value in case of reload harness ajax is missing. Changes in submitWhenFail api in "pzpega_ui_doc_submit.js" file is required.


Apply HFix-22882.

Published February 27, 2016 - Updated October 8, 2020

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