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Support Article

Discrepancy in one message in the VCR screen

SA-35206

Summary



Running Dispute objects where ancillary questions are answered "no" shows non-matching validation messages.


Error Messages



"Dispute rights do not exist. Check the dispute questionnaire and resubmit with another option to proceed."
"Error: Chargeback rights do not exist. Consider using a different reason code."


Steps to Reproduce



1. In “Consumer Dispute Questionnaire” section, select “Credit Not Processed” from “Dispute is due to” drop-down. It gives two yes/no radio buttons.
2. Select “No”. A soft stop message appears at the bottom of the screen.
3. Alternatively submit the screen, and another hard stop message appears at the top of the screen.



Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-32792.

Suggest Edit

Published March 26, 2017 - Updated December 2, 2021

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