Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Discussion thread attached to mail for each response from client



For every response from a client, a Discussion thread is attached to the email.

Error Messages

Not Applicable

Steps to Reproduce

  1. Send any email with HTML content to Pega, as a client.
  2. Log in to the Interaction Portal as a Customer Service Representative (CSR).
  3. Open the email interaction and reply as the client. For every reply, the entire discussion thread is attached.

Root Cause

A defect in Pegasystems’ code or rules.


This feature is implemented in Pega Platform 8.3.3.
Suggest Edit

Published December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us