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Support Article

Discussion thread attached to mail for each response from client

KCP-477

Summary



For every response from a client, a Discussion thread is attached to the email.


Error Messages



Not Applicable


Steps to Reproduce

  1. Send any email with HTML content to Pega, as a client.
  2. Log in to the Interaction Portal as a Customer Service Representative (CSR).
  3. Open the email interaction and reply as the client. For every reply, the entire discussion thread is attached.
     

Root Cause



A defect in Pegasystems’ code or rules.


Resolution



This feature is implemented in Pega Platform 8.3.3.
Suggest Edit

Published December 2, 2021

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