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Support Article

Display error while trying to process work object



When launching a flow action interaction in Customer Service errors are seen on  screen. 

Error Messages

On Screen Error:
Error trying to process "WorkIdentifier" Current operator "your_operator"
Action that failed Composite Section In flow CAInteractionDriver
For class "your_className" At step InitialProcessTask

Log Message Error:

Caused by: Failed to find instance Data-Party."CustomSectionName" of type Rule-HTML-Section
    at com.pega.pegarules.generation.internal.assembly.FUAInstance.getRules( 
    at com.pega.pegarules.generation.internal.assembly.FUAInstance.getClassSource( 
    at com.pega.pegarules.generation.external.assembly.Assembler.getClassSource( 
    at com.pega.pegarules.generation.internal.cache.FUACacheImpl.assembleRule( 
    at com.pega.pegarules.generation.internal.cache.FUACacheImpl.buildAndOrLoadJavaClass( 
    at com.pega.pegarules.generation.internal.cache.FUACacheImpl.findInner( 
    at com.pega.pegarules.generation.internal.cache.FUACacheImpl.find( 
    at com.pega.pegarules.generation.internal.assembly.FUAManagerImpl.getInternal( 
    at com.pega.pegarules.generation.internal.assembly.FUAManagerImpl.get( 
    at com.pega.pegarules.generation.internal.PRGenProviderImpl.get( 
    at com.pega.pegarules.session.internal.mgmt.Executable.getStream( 

Steps to Reproduce

Launch a custom Research interaction.

Root Cause

An issue in the custom application code or rules. The interaction in question included section referencing the property pyWorkParty(), but the sections in question were not defined on the class of the pyWorkParty property but in a custom child class. 


To correct the section definition to host property alignment, move the sections of interest to the Data-Party class.


Suggest Edit

Published June 17, 2016 - Updated October 8, 2020

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