Support Article
Display error while trying to process work object
SA-24317
Summary
When launching a flow action interaction in Customer Service errors are seen on screen.
Error Messages
On Screen Error:
Error trying to process "WorkIdentifier" Current operator "your_operator"
Action that failed Composite Section In flow CAInteractionDriver
For class "your_className" At step InitialProcessTask
Log Message Error:
Caused by: com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find instance Data-Party."CustomSectionName" of type Rule-HTML-Section.
at com.pega.pegarules.generation.internal.assembly.FUAInstance.getRules(FUAInstance.java:2391)
at com.pega.pegarules.generation.internal.assembly.FUAInstance.getClassSource(FUAInstance.java:2557)
at com.pega.pegarules.generation.external.assembly.Assembler.getClassSource(Assembler.java:867)
at com.pega.pegarules.generation.internal.cache.FUACacheImpl.assembleRule(FUACacheImpl.java:3340)
at com.pega.pegarules.generation.internal.cache.FUACacheImpl.buildAndOrLoadJavaClass(FUACacheImpl.java:3557)
at com.pega.pegarules.generation.internal.cache.FUACacheImpl.findInner(FUACacheImpl.java:2646)
at com.pega.pegarules.generation.internal.cache.FUACacheImpl.find(FUACacheImpl.java:1820)
at com.pega.pegarules.generation.internal.assembly.FUAManagerImpl.getInternal(FUAManagerImpl.java:1098)
at com.pega.pegarules.generation.internal.assembly.FUAManagerImpl.get(FUAManagerImpl.java:1056)
at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:219)
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:4036)
Steps to Reproduce
Launch a custom Research interaction.Root Cause
An issue in the custom application code or rules. The interaction in question included section referencing the property pyWorkParty(), but the sections in question were not defined on the class of the pyWorkParty property but in a custom child class.
Resolution
To correct the section definition to host property alignment, move the sections of interest to the Data-Party class.
Published June 17, 2016 - Updated October 8, 2020
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