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Support Article

? displays in place of Latin characters when generating PDF



'?' symbol displays in place of Latin characters when generating a PDF.

Error Messages

Not Applicable.

Steps to Reproduce

Run the HTMLtoPDF activity on a section containing Latin characters.

Root Cause

Font directory did not have the Latin .ttf file.


Perform the following local-change:
  1. Set the pyPDFFontsDirectory to point to a directory on the Pega server where the fonts are located. On Windows, use C:\WINDOWS\FONTS to locate the file
  2. Pass the pyEmbedFont parameter of HTMLtoPDF activity as true
  3. Ensure the Pega server has access to the fonts directory
  4. Add a pyPDFFontDirectory parameter and give the font folder path to the HTMLtoPDF activity and run the activity

Suggest Edit

Published August 15, 2019 - Updated October 8, 2020

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