Support Article
Dispute case with Reason Code 4837 routes to Problem Flow
SA-39858
Summary
A dispute case with Reason Code 4837 routes to Problem Flow.
Error Messages
Not Applicable
Steps to Reproduce
- Create a dispute case for a Mastercard transaction
- Process the case
- Select Reason Code: 4837
- Submit the case
Root Cause
The When rules, WhenIssHaveCHLtrCopyMCAQ41 and WhenIssCertIssOrAgentNotAuthMCAQ41, do not exist
Resolution
Apply HFix-35267
Tags:
Published August 17, 2017 - Updated December 2, 2021
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