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Dispute case with Reason Code 4837 routes to Problem Flow



A dispute case with Reason Code 4837 routes to Problem Flow.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a dispute case for a Mastercard transaction
  2. Process the case
  3. Select Reason Code: 4837
  4. Submit the case

Root Cause

The When rules, WhenIssHaveCHLtrCopyMCAQ41 and WhenIssCertIssOrAgentNotAuthMCAQ41, do not exist


Apply HFix-35267

Published August 17, 2017 - Updated December 2, 2021

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