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Support Article

Distorted Pega Login Screen



Post upgrading Pega 7.1.8 to Pega 7.4, the login screen UI is distorted.

Error Messages

Not Applicable

Steps to Reproduce

Enter the application URL. Pega 7 login screen displays. The login screen UI is distorted.

Root Cause

A defect in Pegasystems’ code or rules.
Web-Login HTML was configured in the older version of the unauthenticated user's ruleset. This was corrupted post upgrade.


Perform the following local-change: 
  1. Create a ruleset for an unauthenticated user. 
  2. Copy the latest Web-Login HTMl from Pega-EndUserUI:07-10-35 to the unauthenticated user's ruleset.

    For more information, refer to:
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Published August 15, 2019 - Updated December 2, 2021

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