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Support Article

Distribution Run work object status is not correct

SA-36209

Summary



Distribution Run work objects sporadically do not have their status changed, corresponding with lockgone exceptions.


Error Messages



2017-02-08 11:28:34,671 [ PegaRULES-Batch-9] [ STANDARD] [ ] [ MKT:01.02.01] ( internal.access.DatabaseImpl) ERROR - Encountered problem when performing a Commit
com.pega.pegarules.pub.database.LockGoneException: Save, Delete or Commit has failed because lock "PEGAMKT-WORK PRTEST-1173" is not held


Steps to Reproduce



1. Create a program.
2. Do distribution run with multiple node.
The distribution run will be completed. The assignments for batch agent are completed. History is updated properly. But work object status is still "Open-Running"


Root Cause



A defect in Pegasystems’ code or rules.

Resolution

Upgrade to Pega Marketing 7.13 or later versions.

Suggest Edit

Published April 10, 2017 - Updated December 2, 2021

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