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DoClose activity is not called on wrap up of interaction

SA-9586

Summary



DoClose activity is not called in Pega 7.1.6 after FinishAssignment, whereas in Pega 6.2 the ‘doclose’ activity is called due to which the current tab is closing and displaying the Home page. Since the doclose activity is not called, a blank screen is displayed instead of Home page.

Error Messages



Not Applicable 

Steps to Reproduce



1. Log in to the Portal
2. Click Enter a Loss for a Customer.
3. Click Exit Interaction from take action dropdown.
4. Enter a comment click on Submit button.


Root Cause



PegaCA-Work-Interaction and Work- AutoClose sections needs to be updated to work with Pega 7.1.6.

Resolution



HFix-10010 resolves this issue.
Suggest Edit

Published May 12, 2015 - Updated December 2, 2021

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