Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Documents include HTML code on using WordMerge with SilverLight



Using WordMerge functionality through SilverLight includes HTML code in the documents.

Error Messages

Not Applicable

Steps to Reproduce

  1. Install SilverLight.
  2. Run the WordMerge functionality.

Root Cause

HTML code was included in the documents when they (documents) were generated with blank property values.
The empty fields were deleted by the Word macro. This caused a syntax error as the Word template was still referring to the empty fields.


Apply HFix-38612.

** Note: Follow the below steps to install the hotfix:

  1. Perform a full backup of the Database as the hotfix contains a number of dependent hotfixes.
  2. Install the hotfix using the Update Manager. Navigate to click the Pega button > System > Release > Hotfix Manager > Install the hotfix.
  3. Log out after the installation. Stop the application server and clear the Pega Temp Cache (mainly the 'Extract Marker' file).
  4. Clean the old from the following location on the system:
    C:\Users\USER NAME\AppData\Roaming\Microsoft\Templates
  5. Clean the Internet Explorer temporary files.
  6. Restart the application server.
  7. Clear the browser cache and log in to the application.

Suggest Edit

Published November 27, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us