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Support Article

dotNet Connector Doesn't Obey Timeout Values above 120s

SA-1449

Summary


PRPC Rule-Connet-dotNet is calling dotNet service that has the potential to run for a very long time (15-20mins and this is completely acceptable). However, setting in dotNet Connector's "Service" tab seems to behave Response Timeout above 300s but times out  before 300secs. 

Error Messages


2014-09-15 13:21:37,695 [ WebContainer : 5] [ STANDARD] [] (ngineinterface.service.HttpAPI) ERROR com.pega.pegarules.pub.PRRuntimeError
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:683)
Caused by:
com.pega.pegarules.pub.services.ResourceUnavailableException: SOAP service failed
at com.pegarules.generated.activity.ra_action_invokeaxis2_6a5435ee882cb1f48171c451972ab9c2.step16_circum0(ra_action_invokeaxis2_6a5435ee882cb1f48171c451972ab9c2.java:3951)
Caused by:
java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(SocketInputStream.java:179)
at com.ibm.jsse2.b.a(b.java:286)


Steps to Reproduce


- Create a dotNet Connector
- Set the Connector Timeout to 300s
- Connect to a service that takes more than 300s.
- Observe connector times out well before 300s.


Root Cause


When tried using SOAP UI outside of PRPC - It fails with the same exception 'Connection reset'.

Resolution


Connection to the dotNet service is reset at different level & the issue can be reproduced outside of Pega Connector. Verify the connection timeout at the webserver or proxy level.

Published January 31, 2016 - Updated October 8, 2020

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