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Support Article

Double scroll bars on the case creation screen

SA-43633

Summary



The case creation screen displays double scroll bars.


Error Messages

Not Applicable


Steps to Reproduce

  1. Log in to the Case Manager portal
  2. Create a new use case

Root Cause

An issue in the custom application code or rules. Overflow was set to Auto due to an issue with the layout configuration.


Resolution

Perform the following local-change:

Include the below script in the UserWorkForm.


<style>
.workarea-view-scroll-wrapper {
overflow: visible;
}
</style>



Suggest Edit

Published September 27, 2017 - Updated October 8, 2020

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