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Support Article

doWithRequestorOrThreadLocked could not obtain requestor errors

SA-92785

Summary



On logging in to the application using Single Sign-On (SSO), errors occur on clicking any application component.


Error Messages



ERROR   - Caught unhandled error in StaticContentResolver handling request aInput = {}

com.pega.pegarules.pub.PRRuntimeException: doWithRequestorOrThreadLocked could not obtain requestor instance from HE82203ADD95CDC86C70756A35D6DBD56



Steps to Reproduce

  1. Log in to application using SSO.
  2. Click on any application component.


Root Cause



A third-party product issue.
The issue occurred due to the Session Stickiness configured on the Load Balancer.



Resolution



Make the following change to the operating environment:

When the system has two Load Balancers and Stickiness is enabled on them, disable the Stickiness on the Load Balancer associated with their web nodes.
Suggest Edit

Published December 6, 2019 - Updated October 8, 2020

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