Support Article

Drag and drop attachments is not working in IE8

SA-5777

Summary



Within the add attachments screen the user should have the ability to drag and drop files from there local drive to be attached in system,which is currently not working for some users who are using IE8

Error Messages



Browser does not support drag and drop


Steps to Reproduce



go to "Add Or Edit Attachements" local flow action --> Use Drag and Drop option to add attachments.


Root Cause



The root cause of this problem is software use/operation error. ActiveX controls are not installed.


Resolution



This issue is resolved by making the following change to the PRPC operating environment: 
Requested to install the ActiveX and add the PRPC site to trusted sites.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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