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Support Article

Drag and drop does not work when switched from 6.2 SP2

SA-457

Summary



The Drag and Drop functionality, used to attach files to a work item, is broken. The appearance of the drop target area changed. An additional small icon, highlighted in the image below, was found.
 


Error Messages



Not Applicable

Steps to Reproduce



Try dragging and dropping files to a work item using Drag and drop functionality.

Root Cause

  • The application built on PRPC 6.2 SP2 needs PRPC 6.2 SP2 version of the prDragDrop control for correct operation. If another application built on higher version of PRPC, for example PRPC 6.3 SP1, is run, the prDragDrop control will get automatically upgraded to a newer version. Moreover, if Pegasystems was added as a trusted publisher, the upgrade will be Silent with no Internet Explorer download warning dialog.
  • Newer versions of the control are not backward compatible with PRPC 6.2 SP2. This is an expected behavior in the product.
  • The icon outlined in red above is an indication that newer version of the control has been downloaded and installed.

Resolution



Uninstall prScreenCapture.ocx and prDragDrop.ocx control from Downloaded Program Files folder. Run PRPC 6.2 SP2 application to force installation of the correct prDragDrop control version.
Suggest Edit

Published March 27, 2016 - Updated October 8, 2020

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