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Support Article

Drag and Drop feature does not work for for Chrome browser

SA-67612

Summary



In the Chrome browser, the Drag and Drop feature does not work in the Case Attachment.


Error Messages



Not Applicable


Steps to Reproduce



Drag and drop a document  to the Attachment section using Chrome browser.


Root Cause



A defect or configuration issue in the operating environment.
Drag and Drop feature works with ActiveX controls. The ActiveX controls work only in Microsoft ActiveX controls. They do not work for Chrome browser.


Resolution



Perform the following local-change:

Launch the pyAttachContent local action which triggers the pyAttachmentScreen section. 
The local actoin contains an pzMultiDragDrop embedded section which has a field with pzMultiDragDropControlStandard control for Drag and Drop feature.


For more information about ActiveX controls, refer to: https://community.pega.com/knowledgebase/articles/client-side-technologies-pega-711-717

 

Published November 29, 2018 - Updated October 8, 2020

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