Support Article
Drag and Drop feature does not work for for Chrome browser
SA-67612
Summary
In the Chrome browser, the Drag and Drop feature does not work in the Case Attachment.
Error Messages
Not Applicable
Steps to Reproduce
Drag and drop a document to the Attachment section using Chrome browser.
Root Cause
A defect or configuration issue in the operating environment.
Drag and Drop feature works with ActiveX controls. The ActiveX controls work only in Microsoft ActiveX controls. They do not work for Chrome browser.
Resolution
Perform the following local-change:
Launch the pyAttachContent local action which triggers the pyAttachmentScreen section.
The local actoin contains an pzMultiDragDrop embedded section which has a field with pzMultiDragDropControlStandard control for Drag and Drop feature.
For more information about ActiveX controls, refer to: https://community.pega.com/knowledgebase/articles/client-side-technologies-pega-711-717
Published November 29, 2018 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.