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Support Article

Drilldown report does not contain the exact count of cases



User configures a Summary report which contains the count of cases within goal, passed goal and passed deadline for each issue type. The report contains a Bar chart for the issue type on y axis and the count of cases within goal, passed goal and passed deadline on x axis. The user runs the report and selects an area on the chart for drilldown. However, the Drilldown report only contains condition for the issue type added but not the exact count of the cases.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the application
  2. Perform a search for the OpenCaseTimelinessForTL report definition
  3. Run the report
  4. Select the values on the chart to drill down

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-65763, is created for consideration by Pega Product Management. 

Suggest Edit

Published January 23, 2020 - Updated December 2, 2021

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