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Support Article

Dropdown answer values not showing up in PegaSurvey

SA-350

Summary



Using Pega Survey users have created a Survey. It contains a few questions with Answers to be displayed as drop down values. Users display a grid which lists work objects and have configured the grid with expand pane. The flow action in the expand pane refers to Work-.SurveySection.
During runtime, when users perform expand pane operation on the grid, the Survey questions are loaded successfully. But the answer drop down values are not displayed. Only the default "Select" option is shown to the user. Questions configured as Freeform text load fine.

Error Messages



(ngineinterface.service.HttpAPI) ERROR vmias84497.ms.com|
127.0.0.1 - 127.0.0.1: com.pega.pegarules.pub.clipboard.InvalidParameterException
com.pega.pegarules.pub.clipboard.InvalidParameterException: InvalidParameter invalid page name: pyWorkPage.Questionnaire(MuniAdvisor_Directs).QuestionGroup(MuniAdvisorDirects).Question(TypeofCertificaton) aName com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.setName(String)

Steps to Reproduce



1. Create a Survey using Pega Survey. It contains a few questions with Answers to be displayed as drop down values. Questions configured as Freeform text load fine.
2. Configure the grid with expand pane to display a grid which lists work objects. The flow action in the expand pane refers to Work-.SurveySection.
3. During runtime, when users perform expand pane operation on the grid, the Survey questions are loaded successfully. But the answer drop down values are not displayed. Only the default "Select" option is shown to the user.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code.


Resolution



This problem is solved by Hfix-9675 and Hfix-9740.
 
Suggest Edit

Published September 11, 2015 - Updated October 8, 2020

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