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Support Article

Dropdown field values do not load when using Refresh Section

SA-50573

Summary



On click of Dashboard, the dropdown field values do not load when using Refresh Section and Data Transform.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch the Customer Service Manager portal
  2. Click the Dashboard. The dropdowns are not populated.


Root Cause



The Clipboard page was flushed when the harness was refreshed.


Resolution



Perform the following local-change to create a Clipboard page:

Use a pre-data transform and execute the data transform on the dropdown.


Suggest Edit

Published February 21, 2018 - Updated October 8, 2020

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