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Support Article

Duplcate cases display in Workers Compensation case.

SA-46318

Summary



Duplicate cases display in a Workers Compensation case.


Error Messages



Not Applicable


Steps to Reproduce

  1. Login to Pega Claims for Insurance (PCI) application.
  2. Launch the Case Manager portal.
  3. Click Claim Search (from the panel) and provide a claim ID as input.
  4. Click Search.


Root Cause



A defect in Pegasystems’ code or rules.

In the pzLoadNestedCasesForClass of the Work-Cover- class, duplicate rows are displayed as the '@contains' function in the When condition performs a case-sensitive check.



Resolution



Apply HFix-38873.


Suggest Edit

Published November 27, 2017 - Updated October 8, 2020

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