Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Duplicate entries in workbasket table

SA-42185

Summary



There are duplicate entries in the workbasket table. The Service Level Agreement (SLA) records are getting deleted from the SLA table but since there are duplicates in the workbasket table, users are unable to process the assignment and the flow is stuck.


Error Messages



Not Applicable

Steps to Reproduce



Execute the flow.


Root Cause



An issue in the custom application code or rules The primary key constraint “PC_ASSIGN_WORKBASKET_PK” is missing from the “pc_assign_workbasket” table. As a result, duplicate entries are being added to the table.

Resolution



Make the following change to the operating environment: add the missing constraint.

Suggest Edit

Published August 26, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us