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Support Article

Duplicate entries in workbasket table



There are duplicate entries in the workbasket table. The Service Level Agreement (SLA) records are getting deleted from the SLA table but since there are duplicates in the workbasket table, users are unable to process the assignment and the flow is stuck.

Error Messages

Not Applicable

Steps to Reproduce

Execute the flow.

Root Cause

An issue in the custom application code or rules The primary key constraint “PC_ASSIGN_WORKBASKET_PK” is missing from the “pc_assign_workbasket” table. As a result, duplicate entries are being added to the table.


Make the following change to the operating environment: add the missing constraint.

Suggest Edit

Published August 26, 2017 - Updated October 8, 2020

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