Duplicate Interaction case created on launching an intent task
After launching an intent from the AddTask button, in an Interaction, a new interaction with the same interaction ID is created and a new service case is opened.
Steps to Reproduce
- Log in to the application.
- Launch the Interaction portal.
- Create a new interaction and launch any intent from AddTask.
An issue in the custom application code or rules.
A single pyAddRecentListItem data transform was used to create an interaction and service case work objects.
Here’s the explanation for the reported behavior:
Code must be inline with out-of-the-box to create different pyAddRecentListItem data transforms in corresponding classes and different types of work objects.
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