Duplicate PegaCALL initiated event
PegaCALL sends a duplicate "initiated" event to the CSR desktop in PegaCALL 7.2.2. ChannelServices-Event-CTILink .Initiated in Pega-CTI:07-21-10.
Steps to Reproduce
- Log into phone control and initiate an outgoing call.
- View event in browser console or trace.
There are two SendToDesktop requests being made, one from the call to ProcessCallEvent and other from SendCallStateEvent.
This is resulting in duplicate “initiated” events.
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