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Support Article

Duplicate PegaCALL initiated event

SA-36342

Summary



PegaCALL sends a duplicate "initiated" event to the CSR desktop in PegaCALL 7.2.2. ChannelServices-Event-CTILink .Initiated in Pega-CTI:07-21-10.

Error Messages



Not Applicable


Steps to Reproduce

  1. Log into phone control and initiate an outgoing call.
  2. View event in browser console or trace.


Root Cause

There are two SendToDesktop requests being made, one from the call to ProcessCallEvent and other from SendCallStateEvent.

​This is resulting in duplicate “initiated” events.



Resolution



Apply HFix-33353.

Published May 4, 2017 - Updated October 8, 2020

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