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Support Article

Duplicate pzInsKey created when refreshing a work object

SA-4748

Summary



If you click the refresh option while running a supporting process on an existing work object and then submit the action, a duplicate pzInsKey record is created in the table.

Error Messages



More than one result for pzInsKey "SAMPLE-WORK S-213"; please ensure your database has its pzInsKeys set properly. code: <none> SQLState: <none> Message: <none>


Steps to Reproduce

  1. Open a work object that was previously created
  2. Run a supporting process on the work object
  3. While in the supporting process flow, choose Other Actions => Refresh. Then submit to finish the flow
  4. Try to perform another action on the work object

Root Cause



The root cause of this problem is a defect in customer application code/r
ules.  The work table did not specify pzInsKey as the primary key.


Resolution



This issue is resolved by modifying the work table in the database to specify pzInsKey as the primary key.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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