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Support Article

Duplicate values in workbasket column filters

SA-20987

Summary



After upgrading from PRPC 6.3 SP1 to Pega 7.1.8, when a user opens the list of filter values for a workbasket column, the list contains multiple copies of some value.


Error Messages



Not applicable.


Steps to Reproduce

  1. Generate a section using a repeat grid with a text column for property A.
  2. Configure the control on column A with a customization of the out-of-the-box tool tip control that changes the tool tip based on another property B.
  3. Have multiple values for second property B for some rows of the same property A values.
  4. Enable filtering on column A.


Root Cause



The customized control used multiple values for the tool tip for the same value property. The filtering logic interprets the full control value, even if the value is the same for the base property. Therefore each underlying resultant output of the control was a separate category even when it was only showing the underlying value visually.

Resolution



Perform the following local-change:

Revert to a non custom control.

Published March 18, 2016 - Updated October 8, 2020

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