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Support Article

DWA link launched in existing session is not redirecting UI



Developers are using the Direct Web Access (DWA) feature to implement a Forgot Password functionality. When clicking on the DWA link, the browser is not redirecting the user to the Password capturing screen. Instead it remains on the existing screen.

Error Messages

Not Applicable

Steps to Reproduce

  1. Click Forgot password link configured on a custom Login Page.
  2. Enter the username and move to Question/Answer screen.
  3. On verification of Question/Answer data a DWA assignment is generated and sent over email.
  4. Open the DWA link in same session.

Root Cause

Unable to delete the browser cookies which keep track of the session.


Perform the following local-change:
Redirect to Login screen will remove the browser cookie and new session is established when the DWA link in opened.

Published March 15, 2017 - Updated October 8, 2020

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