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Support Article

Dynamic container showing worklist does not refresh

SA-1311

Summary



A dynamic container is configured to show the worklist of user. User opens an assignment from the worklist and processes it to finish state. After an assignment or task is finished, user closes the work object and returns to the screen showing the worklist. This worklist still shows the assignment just processed. Unless user clicks on the 'Refresh List' button shown above the worklist table, there is no other way to refresh the worklist. The requirement is to perform an auto refresh of the main page which has a work list in their dynamic container.

Error Messages



Not Applicable

Steps to Reproduce



1. Construct a dynamic container with multiple documents.

2. Use pyCaseManager7 portal to observe the issue with refresh.

Root Cause



Prior to PRPC 6.x, the worklist or workbasket was shown in a tab layout structure. With tabbed configuration, you had the option to specify whether to refresh the tab when it becomes active. With the new layout and structure in PRPC 7.1, the worklist is shown, but it is not inside any tabs. There is no option to refresh the dynamic container having the worklist, once a case is opened and processed to completion.


Resolution



Submitted product enhancement request item FDBK-9108
 

Published January 31, 2016 - Updated October 8, 2020

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