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Support Article

Dynamic Menu Control Load Failure



Customer is getting errors when access to referencing rules.

Error Messages

Dynamic Menu Control Load Failure!Pega RULES Screen Capture Feature was not loaded successfully.Pega RULES Key Utils Load Failure

Steps to Reproduce

Connect to Citrix Apllication
Connect to Virtual Desktop
Log into PRPC dev portal

Root Cause

The root cause of this problem is software use/operation error.
The issue can come if some user deleted the.ocx files from the browser or due to some HFIX the Dynamic Menu control file got corrupted.


This issue is resolved through the following local change:

. Go to tools -- >  Internet Options --> Browsing Setting --> Setting --> View Objects

Search the .ocx files there.

Delete all the .ocx files and delete all the  temporary files and restart the Applciation. post start it will ask for again installing the .ocx files,

Next Install the ocx Installer shared with the Software Media.


Published January 31, 2016 - Updated December 2, 2021

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