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Support Article

Dynamic Menu control load failure error message displaying



Developer delegating a calendar to user portal. when opening it in user portal getting the following error(twice)

"Dynamic Menu control load failure error message".

The user portals are installed with the all the required activeX

The calendar requires OCX control (prDynamicMenus.ocx) which is not part of the End User and is part of Developer.

Error Messages

Dynamic Menu control load failure error message

Steps to Reproduce

1)Login to User portal
2)Calender delegated to the user portal
3)Clcik on the calender

Root Cause

The root cause of this problem is defect/misconfiguration in the PRPC operating environment. The calendar requires a ocx control which is not yet installed on the machine.


The calendar requires a ocx control which is not yet installed on the machine.

The ocx is installed in the user portal with the help of a batch file dynamicMenuInstall.bat and a html file dynamicMenu.htm:

Steps for creating dynamicMenuInstall.bat
1) open notepad.
2) paste the above given code of bat file.
    @echo off
    echo Install Dynamic Menu
    prCabInstall dynamicMenu.htm
    echo Pegasystems ActiveX controls have been installed.

3) save the file as dynamicMenuInstall.bat.

Steps for creating dynamicMenu.htm
1) open notepad.
2) paste the below code in notepad

<object classid="CLSID:072EBF73-01D7-40E5-AC5C-C35B2FEAEA8D"
    codebase=",1,0,8" viewastext id="prdynamicmenus">
    <PARAM NAME="_ExtentX" VALUE="10">
    <PARAM NAME="_ExtentY" VALUE="10">
    <span id="prdynamicmenusFail" style="color:red">Process Commander Dynamic Menus Control Load Failure!</span>
3) save the file as dynamicMenu.htm.


1) open the cabinstaller which is packaged as part of your prpc media and unzip it(path Prpc media->ResourceKit->Utilites->OCXXInstaller->
2) paste the bat file 
dynamicMenuInstall.bat and html file  dynamicMenu.htm in unzipped cabinstaller folder
3) Run the bat file you have created from command prompt as follows.

4) prDynamicMenus.ocx file is generated at the location: C:\Windows\Downloaded Program Files

Published January 31, 2016 - Updated October 8, 2020

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