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Support Article

E-mails are blocked in an application

SA-60779

Summary



Emails are blocked in an application; however, no error message displays in the log files on the web nodes.


Error Messages



[PegaRULES-Batch-88] [STANDARD] [  ] [PegaSample:01.01.01] (pega_integrationengine_default) ERROR   - Unexpected exception caught while trying to send an email message with sender ID of <[email protected]pega.com> and addressee of <[email protected]pega.com>:
javax.mail.SendFailedException: Invalid Addresses;
nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 554 5.7.1 Service unavailable; Client host [127.0.0.1] blocked using localhost; Blocked - see https://localhost/lookup.cgi?ip=127.0.0.1 [rscore=100 ]

    at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1996)
    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1240)
    at com.pegarules.generated.SendEmailMessage_071027_BjuZfmThQROwBSK7et3Jsw.SendEmailMessage07_10_27(SendEmailMessage_071027_BjuZfmThQROwBSK7et3Jsw.java:1173)



Steps to Reproduce



Send an email correspondence.


Root Cause



A defect or configuration issue in the operating environment.


Resolution



Perform the following local-change to send emails from the corresponding Pega node. Contact the vendor to unblock the reported IP.

Published July 23, 2018 - Updated October 8, 2020

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