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Support Article

EBDF for Master Card RC 4831-2 is incorrect



The Expedited Billing Dispute Form (EBDF) for Reason Code (RC) 4831 should contain a box to select "Cardholder paid by other means".

Error Messages

There is no error message.

Steps to Reproduce

User selects Mastercard RC 4831, condition code 2-Paid By Other Means, and processes chargeback.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.


This issue is resolved by hotfix item HFix-10322 (provides the 14.2 prerequisite versions) and HFix-10258.

Published January 31, 2016 - Updated October 8, 2020

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